​

​​

​

​

​

​​

​

​

​​

​

​

1. In what case is my product eligible for Return/ Replacement?
   – In case you receive a broken/damaged product
   – In case you receive wrong product

2. How do I return the product I receive?
   We take pride in the quality of items we ship. So, we really believe your loved one will absolutely love our product.
   All our gift items are carefully packed in order to prevent any kind of damage. In the unlikely event a gift is received in broken/damaged condition, we can provide you with a replacement. All replacement requests are to be made within 3 days of delivery of the product. You can place the replacement request by sending us a Whatsapp message on  91-8445216034. Please note, no refunds will be made in any case. We will happily replace your gift if there’s any issue of damage.

3. Items are missing from my order. What to do in this situation?
   In case there’s one or more missing items in your order, kindly raise a complaint with us within 3 days of delivery of the order. You can register the complaint by sending us a Whatsapp message on  91-8445216034. Our team will check the footage and provide a resolution to the same.

4. Is refund provided in case of delayed delivery?
   Please refer to Question number 5 above.

5. My order wasn’t delivered and is sent back. What will happen now?
   This is extremely rare ( < 1 in 500 orders) and only happens if the recipient and sender both are unavailable for us to get the delivery done. In such cases, we have two options:
   - Ship the parcel again once within 24 hours.
   
   Cancellations
   – Cancellations are available in some cases. 
   – No Cancellations on Non-Personalized Gifts can be done once the gift has been dispatched/packed.
   – If cancellation is possible before 8 hours..